GENERAL POLICY

INTRODUCTION

Welcome to Paslo website www.paslo.com.my (“website”). Paslo is the online marketplace which designed as a platform for people to buy and sell their unique and creative products. The products can be a homemade products, vintage products or supplies of the products.

In Paslo, we encourage you to show your workmanship, give input, write reviews, take an interest in gatherings, group up with different individuals to team up on tasks, participate on the event and converse with each other.

It is necessary that all Paslo users to respect the copyright, trademarks and other intellectual property rights of others. You should just only upload products you have made yourself. Respect each other and respect the art you find here in Paslo and you will help make Paslo a moving and enjoyable community.

ACCEPTANCE OF TERMS AND CONDITIONS

It is important for you to read the agreement below. By browsing this website, it means you accept our terms and agreement (“Terms”). The Terms are legally binding contract between the visitor (“user”, “member”, “seller”, “buyer”, “you”, “your”) of the website and Paslo Market Place (“Paslo”, “we”, “our”, “us”). If you do not agree with the Terms, then please do not access or otherwise use this website.

By accessing our website, you affirm that you are over eighteen (18) years of age. Otherwise, you may only access our website under the supervision of your parent or legal guardian.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website will be taken as an acceptance of the new Terms.

OUR SERVICES

Paslo is the online marketplace which designed as a platform for people to buy and sell their unique and creative products. Users can offer and purchase a homemade products, vintage products or supplies of the products.

We will market your products in the website and we will received the orders from the customers/buyers for the purchase of the products over the website. We then will facilitate the payment between the customer/buyer and the Seller. Paslo will make a payment for the outstanding balances to the Seller on the monthly basis. Seller also is allowed to withdraw their outstanding balances once a week with a fee of RM5.00.

Paslo is not responsible on the delivery of the products as the delivery or the shipping of the products will be performed by the Seller.

WEBSITE PLATFORM

We merely provides a sales platform and does not become a contracting party in the agreements concluded between the purchasing and the selling parties. This means that if a user purchases a product from another user via Paslo, the agreement is binding between the buyer and the seller of the products.

Maintenance work on Paslo website will be, as far as possible, performed with the minimum of inconvenience to users. Routine or planned maintenance work will be performed at times of least possible use and if such work is to be of considerable duration, registered users will be given sufficient notice via email. In addition, however, it may be necessary to perform maintenance work without notice, for instance in cases of unforeseeable disruption (e.g. attacks, viruses).

WEBSITE RESTRICTION

While accessing Paslo, you agree to comply with the Terms and shall NOT:

  1. duplicate, distribute or modify any content of the website without our prior approval.
  2. transfer software viruses, or other harmful technologies that may harm Paslo or the property of Paslo users.
  3. disrupt or overload servers or networks connected to the website.
  4. use of spam, snowball system and similar which may harm Paslo and Paslo users.
  5. collect information about users (such as names or e-mail addresses) from the website without their consent.
  6. provide false, inaccurate and misleading content in the website.
  7. use any communications systems provided by the website to send unsolicited or unauthorized commercial communications.
  8. use the website to invade the privacy rights of any website user or third party.
  9. use the website for any unlawful, harmful, irresponsible, or inappropriate purpose.

ACCOUNT REGISTRATION

In order to use our website features and services (sell, purchase, open an online shop, comment, review, community) users must register an account with a password protected account with Paslo. Paslo may refuse any username that is inappropriate. You must provide accurate and complete information of yourself during the account registration. You are solely responsible for the activity that occur using your account. You are responsible to keep your account and password confidential.

As a Buyer it is necessary to register an account with Paslo in order for you to shop with us. You need to maintain your personal details and shipping details (Full Name, Address, Phone Number) for shipping purposes.

As a Seller, you are required to register an account with Paslo in order for you to use our services (e.g. open a shop page, manage order and sales, comment, community, etc). As a Seller, if you want to purchase any products from Paslo website, you do not need to create another account as you may use your account as a Seller to proceed with the purchasing any products from the website.

You must notify Paslo immediately of any unauthorized use of your account. You may deactivate your account at any time by contacting us at support@paslo.com.my.  

MEMBERS

In Paslo, users should respect each other and be fair to one another as well as to Paslo. Users are not allowed to use contact details that you obtained from Paslo for advertising purposes without obtaining a permission from the respective members. Users are not allowed to submit ratings on themselves. Comments, review of the product, testimonial and messages must be submitted based on facts.

CONTENT

Paslo does not own the content that you post or provide to the website. You are solely responsible for your content that you upload and all products that you offer for sale through Paslo website. However, when you post or provide the content to our website, you grant us a non-exclusive, perpetual, royalty-free and sub-licensable to use, display, edit, change and distribute to promote Paslo, your Paslo page shop, in any format and through any channels. Any information or content that you publish may be viewed and distributed within the website. You also grant us the rights to exercise the copyright, trademark, publicity and database rights in any media known now or in the future. Additionally, you also grant Paslo the right to use your content for the purpose of marketing, merchandising and advertising in media including in the Paslo website and partner website.

By using Paslo services, you agree that you will not post or provide content that is in appropriate, abusive, threatening, false or misleading content to Paslo website. Paslo reserve the right to prescreen your content to review and remove your content, to suspend or cancel your account, at any time if we found you breaches your agreement with us and/or any applicable laws, or otherwise. You may also report to us for any inappropriate or potentially inappropriate content you see on the website by sending an email to “support@paslo.com.my”. But Paslo is not obligated to monitor the information or content transmitted, posted, submitted or stored by the member for possibly illegal content.

INTELLECTUAL PROPERTY RIGHTS AND LICENSES  

All intellectual property rights in this website and the Paslo services including the software and the system underlying the Paslo services, text, graphics, logo, sound recording and images are owned by or licensed to us. You may not in any form or by any means:

  1. use, adapt, duplicate, reproduce, store, distribute, print, publish or derivative works from any part of this website or;
  2. commercialize any information, product or services obtained from any part of this website

If you publish, post or share our activities, products, services, to other third party services, you must include a statement attributing that trademark to us. You are not allow to use any of our trademark as the whole or part of your trademark, in connection with activities which is not ours; in a manner which may be confusing, misleading disparages us or our information.

RIGHTS OF USE

The member grants us all rights in the content posted and submitted to the Paslo website. You grants us to reproduce, distribute, make available to the public all content uploaded by the member. The member also grants us the right to use the content in the advertising for the online platform or individual offers, advertising on the internet, in print advertising or TV and radio advertising. Paslo shall not be liable to pay any additional remuneration or royalties in such cases.

We reserve the right at any time to modify or discontinue the services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the services.

INFORMATION SECURITY

We cannot guarantee that content or data transmitted or posted over the website is totally secure. We strive to protect such information, however we do not warrant and cannot ensure the security of any information that user transmit to us. Accordingly, any information or content you submitted or posted over the website is transmitted at your own risk.

WARRANTIES AND LIMITATION OF LIABILITY

Purchased Products: You understand that Paslo does not manufacture, store or inspect any of the items sold through our website. We provide the platform but the products are made and sold directly by the independent seller, as such, Paslo cannot guarantee the quality, safety, originality and legality of the purchased products. Paslo will not be responsible on the defective, misrepresentation of the products sold by the seller. Any legal or warranty claim related to the purchased products must be raised against the seller of the products. You release us from all liability relating to the product that you have purchased.

Website Content: We are not responsible for any content posted by users that you find offensive or inappropriate while accessing Paslo website. We make no representation on any content posted by the user through our website. Your reliance or use any such content is entirely at your own risk. We do not warrant that any members’ upload to this website will be protected against loss, or misuse or alteration by the third parties. Paslo is not responsible for the accuracy, legality, copyright compliance, or decency of content posted by users. You release us from all liability relating to the content.

Loss and Damage: We are not responsible for any loss or damage, however brought caused, that you may directly or indirectly regarding your use of this website or any linked website.

Network Connection: Paslo does not warrant that the website will operate error-free; free from viruses; free from outages, fault or delays; or safe from security breaches. Paslo is not responsible for any consequences to you that may result from the technical problems including without limitation in connection with the internet (such as slow connections or overload of the server) or any telecommunications or internet providers. Such issues or error may be caused by factors, including technical difficulties with the performance or operation of our or another person’s software, equipment or systems, traffic or technical difficulties with the Internet or infrastructures failures. As such, you release us from all liability relating to the network connection.

People You Communicate With: You may communicate with other individuals, either online or in person. However, you understand that we do not screen users, and you release us from all liability relating to your interactions with other users.

Payment Processor: We are not responsible for any activities or conduct of a Payment Processor and you agree to release us from any and all liability arising from the conduct of a Payment Processor.

 

INDEMNITY

You hereby agree to defend, indemnify and release us (Directors, Employees, Subsidiaries) from and against any claims, debts, damages, accounts, costs, expenses, obligations, losses, liabilities, cost and expenses including attorney fees, arising from or in any way related to:

  1. your content or your use of our website services, including without limitation, your sale of any products or;
  2. made by any third party due to a rights of infringement or
  3. you breach of these Terms or;
  4. your violation of any law or the rights of any third party, including without limitation, any intellectual property rights or privacy rights

You agree not to settle any matter subject to an indemnification by you without first obtaining our approval.

OBLIGATION OF THE MEMBER

Every member is obligated to use Paslo website for lawful purposes only and according to Paslo Terms and Condition. Members are responsible for their offers (e.g. products, shop, shop page) and content (e.g. rating, review, community).

Members must comply with legal requirements at all time when using our website. In particular, members may not violate:

  1. criminal law
  2. data protection law
  3. third party copyrights, sign rights, patent rights, trademark rights
  4. moral rights or other third party rights

BUYER POLICY

PRODUCTS OR SERVICES

Products displayed in the website is posted or submitted by the Seller, we do not warrant the quality of the product and services provided by the Seller. Some of the product may be available for customization provided offered by the Seller. Customer need to contact and communicate with the Seller for the customization required. We are not responsible for any products customized which does not meet your expectation.

PURCHASING A PRODUCT

To purchase any products from the website, it is compulsory for you to register an account as a member. It is advisable to create an account as a member with Paslo if you want to participate to submit a review for the product, join the Paslo community and other feature services provided by Paslo. It is your responsibility to ensure the product delivery address is correct. We do not take any responsibility if customer does not received their product due to wrong shipping details given to us.

The price is fixed upon ordering unless discount is given by the Seller or Paslo. We do not endorse or make representation about offer given the Seller unless otherwise the offer or sale is given by Paslo.

You are not allowed to cancel your order once it has been submitted. We reserve the right to cancel any order you place with us. In the event we make a change to or cancel an order, we will notify you via email and/or shipping address and/or phone number provided by you upon placing your order.

By purchasing a product from our website, you agree to provide current, complete and accurate purchase and account information for all purchases made in our website. You agree to update your account, email address, credit card number and expiration date, billing address and phone number, so that we can complete your transaction and contact you when needed.

ORDER PAYMENT

Users can purchase the product from the website using the following method of payment:

  1. Valid Credit Card/ Debit Card
  2. PayPal
  3. FPX Online Payment Gateway (i.e. Maybank2u, CIMB Clicks, Public Bank, RHB Bank, Hong Leong Bank, UOB Bank, AMBank, Bank Islam)

All amount stated on the website are in MYR (Malaysia Ringgit) and all transaction is performed in MYR.

All purchases via the website is executed through one of our third party payment service providers (“Payment Processor”). If you choose to make a purchases, you agree:

  1. Payment Processor to process your transaction on our behalf.
  2. to review and accept Payment Processor terms of use and their privacy policy.
  3. to provide current and valid payment and personal information as part of the transaction process.
  4. that all purchases are final and non-refundable.
  5. to accept that you may need to register and active account with the Payment Processor in order to complete the transaction.

We are not responsible for any activities or conduct of a Payment Processor and you agree to release us from any and all liability arising from the conduct of a Payment Processor.

PRODUCT DELIVERY

Delivery of the product is performed by the respective Seller. We are not responsible if any of the product you ordered does not reached your delivery address due to incorrect billing information you given to us. All products order from the website will be ship via courier services provided by the Seller, Cash on Delivery (COD) is not allowed. Shipping charges may vary according to size and weight of the product.

DAMAGED, BROKEN OR LOSS GOODS

Return policy for damaged, broken or loss goods will follow the respective seller’s return policy.

If there is no return policy maintained by the seller, Paslo will be responsible to contact the Seller to issue a replacement of the same product after reasonable proof of the damage or broken or loss is received.

Customer is responsible to email Paslo customer service at support@paslo.com.my within (3) days of receiving the damaged products. Customers must inform us the nature of the damage with photo as a proof of damaged or broken goods receipt. We will contact the Seller to arrange for a replacement product to be sent to your delivery address at no cost to you.